How do I set a deposit limit on my pusyy account?

Log in to your pusyy account, then go to the Profile section and select "Responsible Gaming Settings". There you will find options to set daily, weekly, and monthly deposit limits. Limits that reduce your current limit take effect immediately, while limits that increase your current limit require a 7-day waiting period for added security.

What is the difference between a Cool-Off Period and Self-Exclusion?

A Cool-Off Period is a temporary suspension ranging from 24 hours to 30 days — ideal for a short break when you feel you need to step away. Self-Exclusion is a long-term commitment of 6 months to 5 years, during which your account will be fully blocked and cannot be reactivated until the period ends. Self-Exclusion cannot be cancelled early under any circumstances.

Is my balance safe if my account is suspended?

Yes, completely safe. When you activate a Cool-Off Period or Self-Exclusion, the balance in your account will not be affected. Once the period ends, you may withdraw your balance or resume gaming as normal. You may also contact pusyy support to withdraw your balance during an active restriction period.

Can I register a new account while under Self-Exclusion?

No. If you register a Self-Exclusion, the pusyy system will block any attempt to register a new account using the same information. This is part of our commitment to ensuring self-exclusion works effectively. Violating these terms may result in permanent account closure and forfeiture of any remaining balance.

Who can I contact if I need immediate help with a gambling problem?

For immediate assistance, contact the pusyy support team via in-app live chat — available 24 hours a day, 7 days a week. For professional counselling, you may reach Talian Kasih 15999, operated by the Malaysian Department of Social Welfare, or obtain a referral to a licensed counsellor through the Malaysian Counsellors Board. All conversations with pusyy support are strictly confidential.

pusyy | Responsible Gaming — Play Smart, Stay Safe

1 pusyy Responsible Gaming Philosophy

Pusyy believes that online casino gaming should be an enjoyable source of entertainment, not a cause of stress or financial hardship. We built this platform not only to offer exciting games, but also to ensure every member enjoys their gaming experience in a safe, controlled, and responsible environment.

As a trusted platform in Malaysia, we understand that not everyone has the same level of self-control when it comes to gaming activities. Some play occasionally for fun, while others may find it difficult to stop. That's why pusyy provides a range of tools and resources specifically designed to help members maintain balance in their lives.

This Responsible Gaming Policy is more than a terms document — it is our genuine commitment to the well-being of every member who trusts pusyy as their entertainment platform. We encourage all members to read and fully understand the contents of this page.

              
              Core Principles: Gaming is for entertainment. Money set aside for play should be an amount you can afford to lose entirely without affecting your daily needs or financial responsibilities.
            

2 Age Limit and Child Protection

Pusyy strictly enforces a minimum age limit 18 Years Old for all members who register and use the platform. This is not merely a legal requirement — it is our moral commitment to ensuring young people are not exposed to the risks of gambling before they are mature enough to make sound financial decisions.

All prospective members are required to complete an age verification process during registration. A valid identity document is needed to complete the KYC process before any transactions are permitted. Any account suspected of being registered by an underage individual will be suspended immediately pending investigation.

All members must be aged 18 Years and Above upon registration.
Age verification via official documents (MyKad or passport) is mandatory.
Pusyy recommends that parents use parental control software to prevent children from accessing gambling sites.
Accounts suspected of being used by minors will be closed and the balance returned to the verified original owner.

Warning: Registering an account using another person's information, including a family member's, is a serious violation of pusyy's Terms and Conditions and may result in permanent account closure.

3 Recognise the Signs of Problem Gambling

Problem gambling rarely happens overnight. It typically starts gradually and can become serious if not detected early. Here are the warning signs to watch for in yourself or someone you care about:

Borrowing Money to Play

Using borrowed money, emergency savings, or bill money for gambling is a very serious warning sign.

Unable to Control Playing Time

Intending to play for an hour but ending up playing for hours without realising it — this indicates a loss of time control.

Chasing Losses

Continuing to play in hopes of recovering lost money — this "chasing losses" habit often leads to even greater losses.

Neglecting Responsibilities

Prioritising gambling over work, family, or other daily responsibilities is a clear sign that your relationship with gambling has become problematic.

Feeling Anxious or Restless

Feeling uncomfortable, irritable, or distressed when unable to play is a sign of emotional dependency that requires immediate attention.

Hiding Gaming Activity

Lying to your partner, family, or friends about how often you play or how much you spend signals an awareness that the activity has already crossed a line.

Self-Assessment: If you identify two or more of the above signs in yourself, we encourage you to contact the pusyy support team or use the self-control tools available in your account. Help is always available — there is no shame in asking for it.

4 pusyy Self-Control Tools

Pusyy provides a range of self-control tools accessible directly through your account panel. All tools are designed to give you full control over your gaming activity without needing to contact customer support first.

Deposit Limit

Set daily, weekly, or monthly deposit limits to ensure you never spend more than you can afford. Limits take effect immediately once set and can only be decreased at any time.

Loss Limit

Set the maximum loss amount you can handle within a given period. Once this limit is reached, your account will be automatically blocked from placing further bets.

Session Time Limit

Limit the duration of each gaming session. The system will send a reminder when the time limit is approaching and automatically log you out once it is reached.

Cool-Off Period

Take a short break from 24 hours up to 30 days. During this period, you will not be able to log in or make any transactions. Your balance remains safe and can be reclaimed once the period ends.

Self-Exclusion

Option to block your account permanently or for an extended period of 6 months to 5 years. Self-exclusion cannot be reversed until the set period has fully elapsed.

Real-Time Alerts

Receive automatic notifications when you approach a set limit, whether it's a deposit, loss, or time limit. These alerts help you make more mindful decisions while playing.

              
              How to Access: Log in to your pusyy account → Profile → Responsible Gaming Settings. All limit changes that decrease limit takes effect immediately. Changes that increase limits will be subject to a 7-day waiting period for added protection.
            

5 Steps to Getting Help

If you or someone you know needs help with a gambling problem, pusyy encourages you to take the following steps without delay. Remember, seeking help is a sign of strength, not weakness.

1

Acknowledge the Problem

The first and most important step is acknowledging that you have a gambling problem. No change is possible without self-awareness and a sincere willingness to change.

2

Use pusyy Self-Control Tools

Instantly activate the Cool-Off feature or Self-Exclusion via your account panel. This will immediately block your access to the pusyy platform to give you space to recover.

3

Contact pusyy Support

The trained pusyy support team is available 24/7 via in-app live chat. They will guide you through the self-control options available and can process your self-exclusion request.

4

Seek Professional Support

For professional counselling support, you may contact the relevant agencies in Malaysia. Trained counsellors can help you understand the root cause of the issue and build an effective recovery strategy.

5

Rebuild Your Social Support

Share your struggles with a trusted family member or friend. Strong social support is one of the most important factors in long-term recovery.

Malaysia Helpline: You may contact Talian Kasih 15999 (Department of Social Welfare) or seek counselling from the Malaysian Board of Counsellors for professional support related to gambling problems and mental health.

6 pusyy's Responsibilities as a Platform

Pusyy does more than provide self-control tools — we actively fulfil our responsibility to ensure this platform does not become a source of harm for any member. Below are pusyy's operational commitments to maintaining a responsible gaming environment:

Staff training — all pusyy customer support staff undergo specialised training on how to identify and assist members who may be experiencing gambling problems.
No bonuses that encourage excessive borrowing — pusyy does not offer promotions or bonuses that explicitly encourage members to deposit beyond their means.
Responsible communication — all pusyy marketing materials comply with responsible advertising guidelines and do not target vulnerable individuals.
Behaviour Monitoring — our system monitors abnormal gaming patterns and our team will proactively reach out to members showing signs of problematic behaviour.
Transparency — all odds, RTP (Return to Player) rates, and bonus terms are clearly displayed so members can make decisions based on complete information.
Independent audit — pusyy games are regularly audited by independent bodies to ensure fairness and transparency in every game outcome.

              
              pusyy is committed to continuously improving our responsible gaming policies and tools based on member feedback and developments in global industry best practices.
            

Pusyy Responsible Gaming —
Play Safe, Live Balanced

A Platform That Puts Member Well-Being First

Responsible Gaming FAQ

Play Smart, Play Safe with pusyy

Pusyy Responsible Gaming —Play Safe, Live Balanced